Menu

How Can We Help?

Topics: FAQ, Customer Service, Product Support

Customer Service

Ordering

Out of stock items
Ordering for Schools
Checking on your order
Contact the Customer Service Department
Ordering for individuals
Ordering for retailers

Payments

Invoices
Coupons
Payments for retailers
Payments for individuals
Payments for schools

Shipping

Domestic shipping estimates
Tracking your order
International shipping estimates
Rush handling
General shipping information
Back orders

Returns

Return Policy for Schools
Reseller Return of Defective or Damaged Books
Return policy for individuals
Reseller Overstock Returns

Exam Copies and Verifications

Exam copy request form
Teacher verification
Teacher's manuals
Exam copy policy
Answer key policy
Desk copy policy
Product Support

Asian language set up

Installing the Japanese IME in Windows 95/98/ME
Installing Chinese in macOS
Installing the Chinese Support in Windows XP/2000
Installing the Japanese IME in Windows XP
Installing the Chinese Support in Windows 95/98
Installing the Japanese IME in Windows 2000
Installing Chinese in Windows® XP and Vista

ChengTsui Web App

ChengTsui Web App User Guide

Integrated Chinese Multimedia Companions

Enabling Speaking Sections (Instructions for allowing the IC CD-ROM to connect to the Internet)
Enabling Chinese language support on any platform
Troubleshooting

Integrated Chinese Workbook DVD

Troubleshooting DVD Playback

Startup Business Chinese

CD tracks play non-sequentially in Windows Media Player

Success with Chinese

Are CDs included in both volumes?
What kind of learner is Success with Chinese designed for?
Do I have to use the books together?

Children of Hangzhou

Children of Hangzhou DVD troubleshooting
FAQ

General

Why am I having trouble playing a DVD on my computer?
How do I access the download I purchased?

Integrated Chinese 4th Edition

Is there a teacher’s handbook?
What are the major differences in the new edition?
How many vocabulary terms does this series introduce?
How can I access the audio downloads and other resources for the textbook and workbook?
Why are these called Volumes 1-4? How does this align with the Level and Part system of the 3rd Edition?
Does the simplified version of the textbook contain traditional characters?
What textbook should I use after completing Integrated Chinese?
I’m a long-time user of Integrated Chinese. Can I still use the materials I prepared for the 3rd Edition?
How does this series prepare students for the AP® Chinese Exam?
Does Integrated Chinese meet ACTFL standards?
What kind of learner is Integrated Chinese designed for?

Integrated Chinese 3rd Edition

How do I activate the Integrated Chinese Digital Bookbag (Printed Card)?
What's the difference between the individual and lab audio CDs?
Is there a teacher's handbook?
What is the difference between the audio CDs and the MP3 audio?
What are the differences between the regular workbook and the character workbook?
Why am I having trouble playing the Integrated Chinese DVDs on my computer?
How does this series prepare students for the AP® Chinese Exam?
How many levels are there in the 3rd Edition of Integrated Chinese?
How do I activate the Integrated Chinese Digital Bookbag (Email)?
Does the simplified version of the textbook contain traditional characters?
What are the components?

Huanying

Why are there two workbooks and two teacher's books for each volume?
Does Huanying contain traditional characters?
How does this series prepare students for the AP® Chinese Exam?
How many levels are there in the series?
How do I access the audio downloads and other resources for the textbook and workbook?
Where can I find sample lessons?
What are the components?
Does Huanying meet ACTFL standards?
Is there a teacher's book?

Adventures in Japanese

Where can I find sample lessons?
What kind of learner is Adventures in Japanese designed for?
Is there a teacher's handbook?
What textbook should I use after completing Adventures in Japanese?
How many kanji does this series introduce?
How do I access the audio downloads and other resources for the textbook and workbook?
Does this series meet ACTFL standards?
My district has adopted the 3rd Edition textbooks. Can I still get access to the online resources for the 4th Edition on the companion website?
What are the major differences in the new edition?
How does this series prepare students for the AP® Japanese Exam?

Ni Hao

What textbook should I use after completing Ni Hao?
What is the difference between the audio CDs and the software?
What kind of learner is Ni Hao designed for?
What are the components?
What is on the Games CD-ROM?
How is pinyin used in this series?
What is the difference between the simplified and traditional versions?
Do the traditional textbooks come with the free software download?
What teacher resources are available for Ni Hao?
How many levels are there in the series?
How much vocabulary terms does each level introduce?

Chinese Odyssey

Does this series prepare students for the HSK?
How does this series incorporate culture?
Why are some volumes in a combined character format, while others are only in simplified or traditional?
Does this series prepare students for the AP® Chinese exam?
What kind of learner is Chinese Odyssey designed for?
How is grammar taught in this series?

Chinese for Tomorrow

How can I access the audio downloads and other resources for the textbooks and workbooks?
Will my students practice writing?
How does the grammar book work with the textbook?
How does Chinese for Tomorrow incorporate culture?
What kind of learner is Chinese for Tomorrow designed for?
What is the "Five-Skilled Approach"?
Does Chinese for Tomorrow require any special software? How do I set up my computer to type characters?

Flying with Chinese

Is this series appropriate for heritage learners?
What is on the audio CDs?
Do I need the teacher manuals?
How many characters are in the flashcards?
Do I have to use all three books in each level?
Do I need the teacher audio CDs?
Do I have to use the books in order?
If I do not know Chinese, can I learn along with my child?

Making Connections

What are the major differences in the Second Edition?
Are transcripts available?
Is this publication related to Integrated Chinese?