Menu

How Can We Help?

Topics: FAQ, Customer Service, Product Support

Customer Service

Ordering

Ordering for Schools
Checking on your order
Contact the Customer Service Department
Ordering for individuals
Ordering for retailers
Out of stock items

Payments

Coupons
Payments for retailers
Payments for individuals
Payments for schools
Invoices

Shipping

Domestic shipping estimates
Tracking your order
International shipping estimates
Rush handling
General shipping information
Back orders

Returns

Reseller Return of Defective or Damaged Books
Return policy for individuals
Reseller Overstock Returns
Return Policy for Schools

Exam Copies and Verifications

Teacher verification
Teacher's manuals
Answer key policy
Exam copy policy
Exam copy request form
Desk copy policy
Product Support

Asian language set up

Installing the Japanese IME in Windows XP
Installing the Chinese Support in Windows 95/98
Installing the Japanese IME in Windows 2000
Installing Chinese in Windows® XP and Vista
Installing the Japanese IME in Windows 95/98/ME
Installing Chinese in macOS
Installing the Chinese Support in Windows XP/2000

ChengTsui Web App

ChengTsui Web App User Guide

Integrated Chinese Multimedia Companions

Enabling Chinese language support on any platform
Troubleshooting
Enabling Speaking Sections (Instructions for allowing the IC CD-ROM to connect to the Internet)

Integrated Chinese Workbook DVD

Troubleshooting DVD Playback

Startup Business Chinese

CD tracks play non-sequentially in Windows Media Player

Success with Chinese

Do I have to use the books together?
Are CDs included in both volumes?
What kind of learner is Success with Chinese designed for?

Children of Hangzhou

Children of Hangzhou DVD troubleshooting
FAQ

General

How do I access the download I purchased?
Why am I having trouble playing a DVD on my computer?

Integrated Chinese 4th Edition

How can I access the audio downloads and other resources for the textbook and workbook?
Why are these called Volumes 1-4? How does this align with the Level and Part system of the 3rd Edition?
Does the simplified version of the textbook contain traditional characters?
What textbook should I use after completing Integrated Chinese?
I’m a long-time user of Integrated Chinese. Can I still use the materials I prepared for the 3rd Edition?
How does this series prepare students for the AP® Chinese Exam?
Does Integrated Chinese meet ACTFL standards?
What kind of learner is Integrated Chinese designed for?
Is there a teacher’s handbook?
What are the major differences in the new edition?
How many vocabulary terms does this series introduce?

Integrated Chinese 3rd Edition

How does this series prepare students for the AP® Chinese Exam?
Is there a teacher's handbook?
How many levels are there in the 3rd Edition of Integrated Chinese?
Does the simplified version of the textbook contain traditional characters?
Why am I having trouble playing the Integrated Chinese DVDs on my computer?
What are the components?
What's the difference between the individual and lab audio CDs?
How do I activate the Integrated Chinese Digital Bookbag (Email)?
What is the difference between the audio CDs and the MP3 audio?
What are the differences between the regular workbook and the character workbook?
How do I activate the Integrated Chinese Digital Bookbag (Printed Card)?

Huanying

Does Huanying contain traditional characters?
How does this series prepare students for the AP® Chinese Exam?
How many levels are there in the series?
How do I access the audio downloads and other resources for the textbook and workbook?
Where can I find sample lessons?
What are the components?
Does Huanying meet ACTFL standards?
Is there a teacher's book?
Why are there two workbooks and two teacher's books for each volume?

Adventures in Japanese

Where can I find sample lessons?
What kind of learner is Adventures in Japanese designed for?
Is there a teacher's handbook?
What textbook should I use after completing Adventures in Japanese?
How many kanji does this series introduce?
How do I access the audio downloads and other resources for the textbook and workbook?
Does this series meet ACTFL standards?
My district has adopted the 3rd Edition textbooks. Can I still get access to the online resources for the 4th Edition on the companion website?
What are the major differences in the new edition?
How does this series prepare students for the AP® Japanese Exam?

Ni Hao

What teacher resources are available for Ni Hao?
How much vocabulary terms does each level introduce?
What textbook should I use after completing Ni Hao?
What is the difference between the audio CDs and the software?
What kind of learner is Ni Hao designed for?
What are the components?
What is on the Games CD-ROM?
What is the difference between the simplified and traditional versions?
How is pinyin used in this series?
Do the traditional textbooks come with the free software download?
How many levels are there in the series?

Chinese Odyssey

How is grammar taught in this series?
Does this series prepare students for the HSK?
How does this series incorporate culture?
Why are some volumes in a combined character format, while others are only in simplified or traditional?
Does this series prepare students for the AP® Chinese exam?
What kind of learner is Chinese Odyssey designed for?

Chinese for Tomorrow

Does Chinese for Tomorrow require any special software? How do I set up my computer to type characters?
How can I access the audio downloads and other resources for the textbooks and workbooks?
Will my students practice writing?
How does the grammar book work with the textbook?
How does Chinese for Tomorrow incorporate culture?
What kind of learner is Chinese for Tomorrow designed for?
What is the "Five-Skilled Approach"?

Flying with Chinese

Do I have to use the books in order?
How many characters are in the flashcards?
Do I need the teacher manuals?
Do I need the teacher audio CDs?
If I do not know Chinese, can I learn along with my child?
Do I have to use all three books in each level?
Is this series appropriate for heritage learners?
What is on the audio CDs?

Making Connections

What are the major differences in the Second Edition?
Are transcripts available?
Is this publication related to Integrated Chinese?