Menu

  • Educators

    Educators Megamenu

    Stay
  • Students
    Download your digital resources for Cheng & Tsui titles.

    Search

    What's an ISBN?

    What's an ISBN?

    Key Redemption

    Product Registration Help

    Product Registration Help

    To access purchased content or to download files from the Companion Website, you will need to create an account and register your product.
    Sign in to an existing account or register a new Cheng & Tsui account and enter your product key exactly as it appears.

    (Note: Some products will require you to answer a validation question instead of entering a product key.)

    Stay
  • Store

    Browse Megamenu

    Stay
  • E-Learning

How Can We Help?

Topics: FAQ, Customer Service, Product Support

Customer Service

Ordering

Contact the Customer Service Department
Ordering for individuals
Ordering for retailers
Out of stock items
Ordering for Schools
Checking on your order

Payments

Payments for individuals
Payments for schools
Invoices
Coupons
Payments for retailers

Shipping

Rush handling
General shipping information
Back orders
Domestic shipping estimates
Tracking your order
International shipping estimates

Returns

Return policy for individuals
Reseller Overstock Returns
Return Policy for Schools
Reseller Return of Defective or Damaged Books

Exam Copies and Verifications

Teacher's manuals
Exam copy policy
Desk copy policy
Answer key policy
Teacher verification
Exam copy request form
Product Support

Asian language set up

Installing the Chinese Support in Windows XP/2000
Installing the Japanese IME in Windows XP
Installing the Chinese Support in Windows 95/98
Installing the Japanese IME in Windows 2000
Installing Chinese in Windows® XP and Vista
Installing the Japanese IME in Windows 95/98/ME
Installing Chinese in macOS

Integrated Chinese Multimedia Companions

Enabling Speaking Sections (Instructions for allowing the IC CD-ROM to connect to the Internet)
Enabling Chinese language support on any platform
Troubleshooting

Integrated Chinese Workbook DVD

Troubleshooting DVD Playback

Startup Business Chinese

CD tracks play non-sequentially in Windows Media Player

Success with Chinese

What kind of learner is Success with Chinese designed for?
Do I have to use the books together?
Are CDs included in both volumes?

Children of Hangzhou

Children of Hangzhou DVD troubleshooting
FAQ

General

Why am I having trouble playing a DVD on my computer?
How do I access the download I purchased?

Integrated Chinese 3rd Edition

What is the difference between the audio CDs and the MP3 audio?
How do I activate the Integrated Chinese Digital Bookbag (Email)?
What are the differences between the regular workbook and the character workbook?
How does this series prepare students for the AP® Chinese Exam?
How do I activate the Integrated Chinese Digital Bookbag (Printed Card)?
How many levels are there in the 3rd Edition of Integrated Chinese?
Is there a teacher's handbook?
Does the simplified version of the textbook contain traditional characters?
What are the components?
Why am I having trouble playing the Integrated Chinese DVDs on my computer?
What's the difference between the individual and lab audio CDs?

Integrated Chinese 4th Edition

What textbook should I use after completing Integrated Chinese?
I’m a long-time user of Integrated Chinese. Can I still use the materials I prepared for the 3rd Edition?
How does this series prepare students for the AP® Chinese Exam?
Does Integrated Chinese meet ACTFL standards?
What kind of learner is Integrated Chinese designed for?
Is there a teacher’s handbook?
What are the major differences in the new edition?
How many vocabulary terms does this series introduce?
How can I access the audio downloads and other resources for the textbook and workbook?
Why are these called Volumes 1-4? How does this align with the Level and Part system of the 3rd Edition?
Does the simplified version of the textbook contain traditional characters?

Huanying

Does Huanying meet ACTFL standards?
Is there a teacher's book?
Why are there two workbooks and two teacher's books for each volume?
Does Huanying contain traditional characters?
How does this series prepare students for the AP® Chinese Exam?
How many levels are there in the series?
How do I access the audio downloads and other resources for the textbook and workbook?
Where can I find sample lessons?
What are the components?

Adventures in Japanese

Does this series meet ACTFL standards?
My district has adopted the 3rd Edition textbooks. Can I still get access to the online resources for the 4th Edition on the companion website?
What are the major differences in the new edition?
How does this series prepare students for the AP® Japanese Exam?
Where can I find sample lessons?
What kind of learner is Adventures in Japanese designed for?
Is there a teacher's handbook?
What textbook should I use after completing Adventures in Japanese?
How many kanji does this series introduce?
How do I access the audio downloads and other resources for the textbook and workbook?

Ni Hao

What is the difference between the simplified and traditional versions?
What are the components?
What is on the Games CD-ROM?
How is pinyin used in this series?
How many levels are there in the series?
Do the traditional textbooks come with the free software download?
What teacher resources are available for Ni Hao?
How much vocabulary terms does each level introduce?
What textbook should I use after completing Ni Hao?
What is the difference between the audio CDs and the software?
What kind of learner is Ni Hao designed for?

Chinese Odyssey

Why are some volumes in a combined character format, while others are only in simplified or traditional?
Does this series prepare students for the AP® Chinese exam?
What kind of learner is Chinese Odyssey designed for?
How is grammar taught in this series?
Does this series prepare students for the HSK?
How does this series incorporate culture?

Chinese for Tomorrow

How does the grammar book work with the textbook?
How does Chinese for Tomorrow incorporate culture?
What kind of learner is Chinese for Tomorrow designed for?
What is the "Five-Skilled Approach"?
Does Chinese for Tomorrow require any special software? How do I set up my computer to type characters?
How can I access the audio downloads and other resources for the textbooks and workbooks?
Will my students practice writing?

Flying with Chinese

How many characters are in the flashcards?
Do I need the teacher manuals?
Do I need the teacher audio CDs?
Do I have to use all three books in each level?
If I do not know Chinese, can I learn along with my child?
Is this series appropriate for heritage learners?
Do I have to use the books in order?
What is on the audio CDs?

Making Connections

Are transcripts available?
Is this publication related to Integrated Chinese?
What are the major differences in the Second Edition?