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    Product Registration Help

    To access purchased content or to download files from the Companion Website, you will need to create an account and register your product.
    Sign in to an existing account or register a new Cheng & Tsui account and enter your product key exactly as it appears.

    (Note: Some products will require you to answer a validation question instead of entering a product key.)

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Domestic shipping estimates

If you place an order using our online checkout, a personalized shipping and handling total will be generated automatically, based on the item weights and the address that the order is shipping to.

If you wish to mail a check to pay for an order, you may estimate the shipping and handling cost according to the information below, or contact our Customer Service Department or at 1-800-554-1963 for a more specific estimate based on your order.

Shipping Method Average Shipping Time Shipping and Handling
UPS Ground 4-8 business days, 
  • $9 for the first item.
  • Add $2 for each additional item.
  • Add $10 for shipments to Alaska and Hawaii.
  • For orders of more than 10 items, add 10% of the total price of the order.
Priority Mail 3-5 business days, 
Not Traceable
  • $9 for the first item.
  • Add $1.50 for each additional item.
4th Class Media Mail 5-12 business days, 
Not Traceable
  • $6 for 1st item.
  • Add $.50 for each additional item.
UPS Next-Day
UPS 2-Day
UPS 3-Day

Rates for these shipping methods vary greatly depending on the weight of the package and destination.

For one item, please expect a minimum shipping and handling* of

  • $35.00** for UPS Next-Day
  • $15.00** for UPS 2-Day
  • $12.00** for UPS 3-Day

* These estimates do not include the $12.00 rush handling charge, if selected.
** Actual charges may be higher.

Orders will be shipped via UPS Ground Service unless otherwise specified.

A street address is required for UPS delivery - no P.O. boxes, please.