- Written request is required for all returns. Please send us your request for permission to return by fax, mail, or e-mail.
- Requests to return must be made within 30 days of receipt of materials.
- Materials must be in saleable condition.
- Not all materials are returnable. Please e-mail orders@cheng-tsui.com or call (800) 554-1963 if you're not sure.
Please Note: All software, audio CDs, audio tapes, video CDs, videotapes, and field test editions are nonreturnable.