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    Key Redemption

    Product Registration Help

    Product Registration Help

    To access purchased content or to download files from the Companion Website, you will need to create an account and register your product.
    Sign in to an existing account or register a new Cheng & Tsui account and enter your product key exactly as it appears.

    (Note: Some products will require you to answer a validation question instead of entering a product key.)

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Out of Stock Items

  • Items that are out of stock at the time of order will be back-ordered
  • It generally takes two to eight weeks for us to fill orders for out-of-stock items.
  • We will normally ship and bill back-ordered items separately as soon as we have them in stock. Therefore, back orders incur separate shipping charges based on the weight of the items. Handling fees are not incurred on back orders.
  • If you would like us to ship back-ordered items together after all items become available, please specify when placing your order.
  • You can call to cancel back-ordered items at any time before they are shipped.