Privacy Policy

Cheng & Tsui Website Privacy Policy

This Privacy Policy is intended to inform you about the types of information gathered by Cheng & Tsui (“we” or “us”) when you visit the Cheng & Tsui website (the “C&T Website”), how we use and safeguard that information, and the degree to which you may control the maintenance and sharing of your information.

If you, or your parent or legal guardian, do not agree with any part of this Privacy Policy, then you may not use or access the C&T Website. Cheng & Tsui does not knowingly offer products or services through the C&T Website to anyone under the age of 13 years. If you are under 13 years of age, you may purchase products or services through the C&T Website only with the consent or involvement of a parent or guardian.

We may update this Privacy Policy from time to time. If you have elected to receive our email newsletter, we may attempt to inform you of any material changes by notification to the email address you have provided. Otherwise, you may view the most recent Privacy Policy on the C&T Website. Your continued use of the C&T Website after a revised version of this Privacy Policy is posted will be considered your acceptance of that revision.

Information Collection

When you access and use C&T Website, we will not collect any personally identifiable information about you unless you voluntarily provide such information to us.

If you choose to purchase products or services from the C&T Website, we will ask you to provide certain personally identifiable information such as your name, address, phone number, and e-mail address, as well as credit card or other payment information and a billing address. We use this information only as necessary to provide you with the products or services you have requested.

All personal financial information required to complete your purchase will be securely collected for purposes of payment processing and completing the transaction. In some cases, we may securely provide this personal financial information to a third-party vendor who handles payment processing services for the transaction. 

Analytics Information

We may automatically collect and store certain non-personally identifiable information about your use of the C&T Website. This information may include internet protocol (IP) addresses, browser type, mobile device type, date/time stamps, and related data. We use this information, which does not identify individual users, solely to improve the quality of our products and services. Out of respect for your privacy, we do not link this automatically-collected data to personally identifiable information. 


A cookie is a small text file that is stored on a user’s computer. We use session cookies to make it easier for you to use the C&T Website. A session ID cookie expires when you close your browser. We use tracking cookies to better understand how you use the C&T Website, and to enhance your user experience. A tracking cookie remains on your hard drive for an extended period of time. You are free to decline cookies, but by doing so, you may not be able to take full advantage of all feature of the C&T Website. We do not link the information we store in cookies to any personally identifiable information you submit while using the C&T Website.

California Do Not Track Notice

We do not track our users over time and across third party websites, and therefore the C&T Website does not respond to Do Not Track signals sent by your browser or mobile application. We do not authorize the collection by third parties of personally identifiable information from C&T Website users.

Information Use and Disclosure

We use the personal information we have collected for the following purposes:

  • To provide you with access to the C&T Website and for related customer service and account management purposes.
  • To provide you with information about new features, products, sales and events (see “Notifications and Opt-Out” below).
  • To understand how you use the C&T Website and its content, including associating you with the different devices you may use to access the C&T Website, for analytics and product development purposes, and to personalize offers that we may make to you.
  • To manage our everyday business needs, such as account management, contract management, business continuity and disaster recovery, security and fraud prevention, corporate governance, reporting and legal compliance.

Notifications and Opt-Out

You may choose to sign up to receive emails from us about new products, sales, and events. Out of respect for your privacy, if you no longer wish to receive these notifications, you may opt-out of receiving them as instructed in each email. 

Be advised, however, that you may not opt-out of receiving email notifications from us related to technical support or customer service requests, or changes to the C&T Website Terms of Use or Privacy Policy.


We understand how highly our users value the privacy and security of their personally identifiable information. We will disclose information collected from and about you to the following entities for the following purposes: (1) to our related companies, service providers and suppliers, to enable them to fulfill a product or service request or to perform a business, professional or technical support function for us; (2) as necessary if we believe that there has been a violation of our Terms of Use or of our rights or the rights of any third party; and (3) to respond to judicial process and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law, or otherwise as required by law.

We may also share with third parties aggregated information about use of the C&T Website. This data does not personally identify you or provide specific information about individual usage.

Business Transitions

In the event Cheng & Tsui goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, any personally identifiable information we have on record will likely be among the assets transferred. The transferred personally identifiable information will remain subject to the provisions of this Privacy Policy or any subsequent updated versions.

Links To Third Party Sites

The C&T Website may contain links to third party websites. These sites may have their own terms of use and privacy policies which do not apply to Cheng & Tsui or the C&T Website.

Information Security

We employ encryption and other security measures to protect the loss, misuse, and alteration of the information under our control. We take commercially reasonable steps to protect this information and the transmission of such information. However, please be advised that while we make every effort to ensure the integrity and security of our network and systems, we cannot guarantee that our security measures will prevent unauthorized access from occurring. Please take steps to maintain the security of your account information.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us here.

Effective Date: 10/18/2019