Register | Cart View Cart | Sign in
Logo
Search
  • Company
  • Service & Support
  • Resource Center
  • Download Center
  • Store

Top Downloads

  • Chinese Measure Word Dictionary Preview
  • AP Kanji List
  • Integrated Chinese, Level 1 Part 1 Textbook 3rd Edition (Trad)
  • Integrated Chinese 3rd Edition Transition Guide
  • Teaching Chinese as a Foreign Language - Table of Contents
more »

Recent FAQ

  • Why am I having trouble playing a DVD on my computer?
  • Where can I find the teacher guide or answer key for my textbook?
  • If I'm a returning customer, why do I need to register with cheng-tsui.com?
  • How can I examine one of your books before deciding to adopt it for my class?
  • How can I find the Asian language title of a book?
more »
  • Home
  • Service & Support
  • Frequently Asked Questions

Why am I having trouble playing a DVD on my computer?

On Windows XP:

Because the default settings in Windows Media Player no longer enable video DVD playback, you may have to take a few extra steps in order to play a DVD on a your computer.

  1. First, make sure that the computer's disc drive is a DVD drive, not just a CD drive. If it is a DVD drive, it will typically say "DVD-ROM" on the drive itself, and will also be listed as "DVD Drive" under My Computer. If it is only a CD drive, it will not be capable of playing DVDs.
  2. If you see an error from Windows Media Player that says "compatible DVD decoder not installed," this means that a plugin (called an mpeg-2 decoder) needed to play DVDs is not installed. The Windows Media Player plugin is sold for a fee. However, the VLC Player program, available free of charge, will enable you to play DVDs or any type of video file. We recommend downloading this software from www.videolan.org in order to play DVDs on your computer.

If you would prefer to purchase the Windows Media Player plugin, please see this article from Microsoft for more information on how to do so.

On Windows Vista:

What edition of Windows Vista am I using?

Windows Vista Home Basic, Windows Vista Business, Windows Vista Enterprise:

You may need to install a compatible DVD decoder (also known as a MPEG-2 decoder) to enable DVD playback. To purchase a compatible DVD decoder, visit Plug-ins for Windows Media Player.

Windows Vista Home Premium Edition, Windows Vista Ultimate Edition:

Refer to these instructions to Play a CD or DVD in Windows Media Center.

On a Mac (OS X 10.0 - 10.5):

Our DVDs should play like any other DVD, using the preinstalled DVD Player program. If the DVD does not show up on the desktop, refer to these instructions from Apple.

On Linux:

Our DVDs should play like any other DVD, using your DVD Player of choice.

On a standalone DVD player:

Our DVDs should play like any other DVD.

‹ Where can I find the teacher guide or answer key for my textbook?upWhat do "Ind" and "Lab" stand for? What is the difference between the Language Lab (Lab) and Individual (Ind) versions? ›

About Us | News | Customer Service | Forums | Contact Us | Privacy Policy
Cheng & Tsui Company, Inc. All rights reserved. Secured by Comodo®. Powered by Drupal.